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Frequently Asked Questions

Stock and lead times

Do you hold stock locally?
Some items, yes. Our catalog contains two types of item:

• In stock — held in our warehouse in Ra'anana and typically dispatched within one business day.
• Special order — ordered from the manufacturer or distributor on your behalf, with a typical lead time of up to 14 business days before dispatch.

We confirm the timeline by email after you order, and you may cancel for a full refund if it does not suit you.

I need an item by a specific date.
Email sales@anyuno.com before ordering with the product name and your required date, and we will confirm availability and lead time before you pay.

Are your products genuine?
Yes. Everything we sell is new and genuine, sourced directly from manufacturers or authorized distributors. We do not sell used, refurbished, or counterfeit goods.

I need a product that is not in your catalog.
Most likely we can source it. We work with a wide range of international suppliers. Send us a link or part number and we will come back with a quote.

Shipping

How long does delivery take?
Within Israel: 1-4 business days after dispatch. For special-order items, add the supplier lead time.
International: 3-10 business days with express services (UPS/DHL), 10-25 business days with registered post.

Where do orders ship from?
All orders ship from our warehouse in Ra'anana, Israel. We do not operate a warehouse in any other country.

Can I collect my order in person?
Yes, by appointment, at HaSadna Street 11, Ra'anana.

How do I track my order?
We email a tracking number once your order ships. If you have not received it within 3 business days of the dispatch confirmation, contact us.

Who pays customs on international orders?
Import duties, taxes, and clearance fees in the destination country are the responsibility of the customer and are not collected by us. Domestic Israeli orders have no additional charges.

Payment and pricing

What payment methods do you accept?
Credit cards, PayPal, and digital payment methods through our secure payment system. Payment details are processed by the payment provider and are not stored on our servers.

Do prices include VAT?
Prices on the Israeli storefront are shown in shekels and include VAT where applicable.

Can I get a business tax invoice?
Yes. Every order comes with a tax invoice including our company details.

Do you offer volume pricing?
Yes, depending on the item and quantity. Contact sales@anyuno.com.

Returns and warranty

Can I return a product?
Yes. You may cancel and return a product within 14 days of receiving it, provided it is unused and in its original packaging, in line with Israeli consumer protection regulations. Full details are in our Returns and Refunds Policy.

Can I cancel an order that has not shipped yet?
Yes. If the item is still on order from the supplier and has not been dispatched to you, contact us and we will cancel it with a full refund.

My item arrived damaged. What now?
Contact sales@anyuno.com within 7 days of delivery with your order number and photos or a video of the fault. You will receive a replacement, a repair, or a full refund — your choice. We cover shipping both ways.

What cannot be returned?
Activated digital products, opened consumables (filament, resin, chemicals), opened lithium batteries, and custom-built items. These are marked on the product page before purchase.

Is there a warranty?
Many products are covered by a manufacturer warranty. Terms vary by brand and are stated on the product page. We handle the warranty process with the manufacturer on your behalf.

Business and institutional customers

Do you work with institutions and companies?
Yes. We serve academic institutions, research labs, technology companies, and industrial and defense organizations. We are a registered Israeli Ministry of Defense supplier (supplier number 11023634).

Can I get a formal quotation?
Certainly. Send your item list and quantities to sales@anyuno.com and we will return a formal quote including lead times. We accept institutional purchase orders.

Products and safe use

I am not sure which component fits my project.
Write to us before buying and describe what you are building. We know the equipment we sell and are happy to help.

Do I need a licence to fly a drone?
Israel and many other countries regulate the operation of unmanned aircraft and radio transmission frequencies. Compliance with local regulations is the responsibility of the operator. We recommend checking with your civil aviation authority before flying.

How are lithium batteries shipped?
Lithium batteries are subject to international transport regulations. Some can only be shipped within Israel or by specific methods. If a restriction applies to your order, we will contact you before dispatch.

Contact

Email: sales@anyuno.com
Phone: +972-52-992-6230 or +972-53-521-3425
Address: HaSadna Street 11, Ra'anana 4365006, Israel
Hours: Sunday-Thursday, 09:00-17:00 Israel Time. We respond within one business day.